Terms of sales
1. OBJECT
These general conditions of sale aim to define the rights and obligations of
GLOV.EU and the Customer of products presented by GLOV.EU on its site https://glov.eu/fr-fr
(hereinafter “the Site”). They apply exclusively between the company PHENICOPTERE
SP. Z O O, Company number: NIP - 7010338017/ REGON - 146074531 (hereinafter “
GLOV.EU") and any individual consumer visiting or making a purchase via
said Site (hereinafter “the Client”).
On the Site, GLOV.EU allows the Customer to order products online according to the
these general conditions.
Any order placed with GLOV.EU therefore entails unreserved acceptance
by the Customer of these conditions. These general conditions may be
modified at any time and without notice by GLOV.EU, the applicable conditions being
those in force on the date of the order by the Customer.
These general conditions of sale are permanently accessible to
the following address: https://glov.eu/fr-fr/cgv
2. CUSTOMER OBLIGATIONS
2.1. The Client declares to be at least 18 years old and to have legal capacity or to be
holder of parental authorization allowing him to place an order on the Site.
2.2. The Client undertakes to communicate to GLOV.EU the actual elements of information and
necessary for the performance of the service subject to these conditions such that it
is requested online and depending on their situation, in particular their name, first name, address,
valid phone and email. The Client is responsible for the consequences arising
information transmitted that is false or inaccurate or whose resumption would be unlawful.
2.3. Once the order has been placed, GLOV.EU sends the Customer an e-mail confirming
this one. He informs him of the shipment of the Products.
2.4. The Customer can modify his data in the “my account” section.
3. ORDER
3.1. Any order will only be validated after payment has been accepted.
3.2. GLOV.EU reserves the right to cancel or refuse an order in the event of a dispute.
with the Customer on a previous order.
3.3. GLOV.EU can accept orders while stocks last. He
informs the Customer of the availability of the Products sold on the Site at the time of
order confirmation.
If, despite GLOV.EU's vigilance, the products are unavailable, GLOV.EU will
will inform the Customer by e-mail as soon as possible. The Customer may then cancel his
order and be reimbursed, if applicable, the amounts already paid.
Permanent or temporary unavailability cannot under any circumstances give rise to liability.
of GLOV.EU, nor can it give rise to any right to compensation or
damages in favor of the Customer.
4. PRICE
4.1. The prices displayed on the Site are indicated in euros, all French taxes included.
included (French VAT and other taxes that may apply), excluding shipping costs.
port.
Shipping costs, contribution to order processing costs and packaging costs
will be indicated in the Customer's basket, before final validation of the order.
Shipping costs are free for any order exceeding €50.
Prices may be modified at any time, without notice, particularly in the event of
change of tax or economic data.
Items will be invoiced based on the rates in effect at the time of
order registration.
5. DELIVERY
5.1. GLOV.EU delivers its Products to France and all countries of the European Union
and can on request deliver to any country.
The products are shipped to the delivery address indicated by the Customer when
order. The delivery times indicated on the site are indicative times,
corresponding to average processing and delivery times. So that these deadlines
are respected, the Customer must ensure that they have communicated accurate information
and complete information regarding the delivery address (such as, in particular: street number,
building, staircase, access codes, names and/or intercom numbers, etc.).
In the event of a delivery delay of more than 7 working days, if the product has not been shipped,
the Customer may cancel the order by registered letter with acknowledgment of receipt and
request a refund for your order.
If the item was shipped before receiving the order cancellation for delay
delivery of more than 7 days, GLOV.EU will reimburse the item and the
shipping and return costs, upon receipt thereof, complete, in its original condition and with all labels.
GLOV.EU undertakes to inform the Customer of the progress of the processing of their order.
In the event of damaged packages (already opened, missing products, etc.), the Customer undertakes to
notify the carrier and GLOV.EU, by any means, of any reservations within 3 days
following receipt of u product.
GLOV.EU cannot be held responsible for the consequences due to a delay
routing not being his fault.
6. PAYMENT
Full payment must be made when ordering. At no time
sums paid cannot be considered as deposits or deposits. THE
Customer pays for their order by credit card, with their Paypal or Ideal account,
in accordance with the provisions of this article.
GLOV.EU does not accept payment by check. The customer must go to the
other payment methods offered.
For any transaction, the Customer will indicate the number appearing on the front of their card, the
expiry date of their card and the cryptogram appearing on the back of their card (three
last digits).
The communication by the Customer of his bank card number constitutes authorization for
GLOV.EU to debit their account up to the amount of their order.
No cash on delivery will be accepted, whatever the reason.
GLOV.EU retains ownership of the item until full payment of the price by the
Customer. Purchases are made securely. Payment solutions
adopted by GLOV.EU are 100% secure. For payments by credit card,
all information that Customers communicate to GLOV.EU is strictly
protected and guarantee the compliance and security of each transaction.
7. PRODUCT RETURNS AND REFUNDS
Right to retract
Within 14 days of receipt of his order, the Customer may
ask GLOV.EU for the return of the Product(s).
The Customer can declare the return of the goods himself and manage the returns from his
customer account. Customers who do not have an account can create one HERE.
The customer is obliged to return the goods to GLOV.EU, no later than 14 days from
from the date on which he terminated the sales contract. To meet the deadline, simply
to return the Goods to the Seller's address before the deadline expires.
The return is made at the Customer's risk. The Product must be returned in its packaging
original, in original condition, new, unworn, unwashed.
Please send your return to the following address:
INDICATE YOUR ADDRESS
In the absence of compliance by the Customer with these conditions, in particular the conditions of
return, GLOV.EU will not be able to provide a refund for the Products concerned.
8. GUARANTEES AND LIABILITY
GLOV.EU has, for all stages of access to the site, from the order process to
the shipping of the package or subsequent services, only an obligation of means. There
GLOV.EU cannot be held responsible for any inconveniences or
damages inherent in the use of the Internet network, in particular a breakdown of
service, external intrusion or the presence of computer viruses, or any fact
qualified as force majeure, in accordance with the law and case law.
9. INTELLECTUAL PROPERTY
This Site or any part of this Site must not be reproduced, copied, sold or
exploited for commercial reasons without the express written authorization of
GLOV.EU
Generally speaking, all copyrights, trademarks and other distinctive signs and
property or intellectual property rights appearing on the Site, will remain the property
full and complete of GLOV.EU
The Client is therefore required to respect intellectual property rights and cannot
in no way use the brands appearing on the Site and on the Products where applicable,
or register a trademark which would be detrimental to the rights holder, unless otherwise provided
contractually contrary.
10. GUARANTEES AND LIABILITY
GLOV.EU undertakes to use confidential information of Customers only in the
framework of the operation of its Site.
For the smooth running of the order, the personal data collected will
the subject of computer processing, the Customer acknowledges having knowledge of it.
As such, information concerning him may be communicated to service providers
GLOV.EU techniques
Furthermore, GLOV.EU may apply technical means to obtain
non-personal information relating to Internet users and intended to improve the
features of the site, for example by tracking the number of visitors to certain
pages.
In accordance with the law of January 6, 1978 modified by the law of August 6, 2004, the Customer
has a right of access and rectification of personal data concerning him
appearing in the GLOV.EU files. Any request must be sent by e-mail to:
sklep@phenicoptere.com or by mail to the following address: INDICATE YOUR
ADDRESS
11. GENERAL PROVISIONS
11.1. Partial non-validity of a clause
If any of the stipulations of these conditions is declared null or not
enforceable by a competent court, it will be declared unwritten and will not result in
not the nullity of the others stipulations.
11.2. Update
These general conditions may be modified at any time and without
notice by GLOV.EU, the applicable conditions being those in force on the date of
order by the Customer.
These general conditions of sale are permanently accessible to
the following address: https://glov.eu/fr-fr/cgv
11.3. Applicable law - Competent court
These general conditions are subject to French law with regard to
the rules of substance as well as the rules of form. Any dispute must be the subject of a
prior attempt at amicable settlement.
In the absence of an amicable settlement, jurisdiction is assigned to the courts
competent.
You can contact GLOV.EU by telephone on 48 574 566 966
These general conditions of sale aim to define the rights and obligations of
GLOV.EU and the Customer of products presented by GLOV.EU on its site https://glov.eu/fr-fr
(hereinafter “the Site”). They apply exclusively between the company PHENICOPTERE
SP. Z O O, Company number: NIP - 7010338017/ REGON - 146074531 (hereinafter “
GLOV.EU") and any individual consumer visiting or making a purchase via
said Site (hereinafter “the Client”).
On the Site, GLOV.EU allows the Customer to order products online according to the
these general conditions.
Any order placed with GLOV.EU therefore entails unreserved acceptance
by the Customer of these conditions. These general conditions may be
modified at any time and without notice by GLOV.EU, the applicable conditions being
those in force on the date of the order by the Customer.
These general conditions of sale are permanently accessible to
the following address: https://glov.eu/fr-fr/cgv
2. CUSTOMER OBLIGATIONS
2.1. The Client declares to be at least 18 years old and to have legal capacity or to be
holder of parental authorization allowing him to place an order on the Site.
2.2. The Client undertakes to communicate to GLOV.EU the actual elements of information and
necessary for the performance of the service subject to these conditions such that it
is requested online and depending on their situation, in particular their name, first name, address,
valid phone and email. The Client is responsible for the consequences arising
information transmitted that is false or inaccurate or whose resumption would be unlawful.
2.3. Once the order has been placed, GLOV.EU sends the Customer an e-mail confirming
this one. He informs him of the shipment of the Products.
2.4. The Customer can modify his data in the “my account” section.
3. ORDER
3.1. Any order will only be validated after payment has been accepted.
3.2. GLOV.EU reserves the right to cancel or refuse an order in the event of a dispute.
with the Customer on a previous order.
3.3. GLOV.EU can accept orders while stocks last. He
informs the Customer of the availability of the Products sold on the Site at the time of
order confirmation.
If, despite GLOV.EU's vigilance, the products are unavailable, GLOV.EU will
will inform the Customer by e-mail as soon as possible. The Customer may then cancel his
order and be reimbursed, if applicable, the amounts already paid.
Permanent or temporary unavailability cannot under any circumstances give rise to liability.
of GLOV.EU, nor can it give rise to any right to compensation or
damages in favor of the Customer.
4. PRICE
4.1. The prices displayed on the Site are indicated in euros, all French taxes included.
included (French VAT and other taxes that may apply), excluding shipping costs.
port.
Shipping costs, contribution to order processing costs and packaging costs
will be indicated in the Customer's basket, before final validation of the order.
Shipping costs are free for any order exceeding €50.
Prices may be modified at any time, without notice, particularly in the event of
change of tax or economic data.
Items will be invoiced based on the rates in effect at the time of
order registration.
5. DELIVERY
5.1. GLOV.EU delivers its Products to France and all countries of the European Union
and can on request deliver to any country.
The products are shipped to the delivery address indicated by the Customer when
order. The delivery times indicated on the site are indicative times,
corresponding to average processing and delivery times. So that these deadlines
are respected, the Customer must ensure that they have communicated accurate information
and complete information regarding the delivery address (such as, in particular: street number,
building, staircase, access codes, names and/or intercom numbers, etc.).
In the event of a delivery delay of more than 7 working days, if the product has not been shipped,
the Customer may cancel the order by registered letter with acknowledgment of receipt and
request a refund for your order.
If the item was shipped before receiving the order cancellation for delay
delivery of more than 7 days, GLOV.EU will reimburse the item and the
shipping and return costs, upon receipt thereof, complete, in its original condition and with all labels.
GLOV.EU undertakes to inform the Customer of the progress of the processing of their order.
In the event of damaged packages (already opened, missing products, etc.), the Customer undertakes to
notify the carrier and GLOV.EU, by any means, of any reservations within 3 days
following receipt of u product.
GLOV.EU cannot be held responsible for the consequences due to a delay
routing not being his fault.
6. PAYMENT
Full payment must be made when ordering. At no time
sums paid cannot be considered as deposits or deposits. THE
Customer pays for their order by credit card, with their Paypal or Ideal account,
in accordance with the provisions of this article.
GLOV.EU does not accept payment by check. The customer must go to the
other payment methods offered.
For any transaction, the Customer will indicate the number appearing on the front of their card, the
expiry date of their card and the cryptogram appearing on the back of their card (three
last digits).
The communication by the Customer of his bank card number constitutes authorization for
GLOV.EU to debit their account up to the amount of their order.
No cash on delivery will be accepted, whatever the reason.
GLOV.EU retains ownership of the item until full payment of the price by the
Customer. Purchases are made securely. Payment solutions
adopted by GLOV.EU are 100% secure. For payments by credit card,
all information that Customers communicate to GLOV.EU is strictly
protected and guarantee the compliance and security of each transaction.
7. PRODUCT RETURNS AND REFUNDS
Right to retract
Within 14 days of receipt of his order, the Customer may
ask GLOV.EU for the return of the Product(s).
The Customer can declare the return of the goods himself and manage the returns from his
customer account. Customers who do not have an account can create one HERE.
The customer is obliged to return the goods to GLOV.EU, no later than 14 days from
from the date on which he terminated the sales contract. To meet the deadline, simply
to return the Goods to the Seller's address before the deadline expires.
The return is made at the Customer's risk. The Product must be returned in its packaging
original, in original condition, new, unworn, unwashed.
Please send your return to the following address:
INDICATE YOUR ADDRESS
In the absence of compliance by the Customer with these conditions, in particular the conditions of
return, GLOV.EU will not be able to provide a refund for the Products concerned.
8. GUARANTEES AND LIABILITY
GLOV.EU has, for all stages of access to the site, from the order process to
the shipping of the package or subsequent services, only an obligation of means. There
GLOV.EU cannot be held responsible for any inconveniences or
damages inherent in the use of the Internet network, in particular a breakdown of
service, external intrusion or the presence of computer viruses, or any fact
qualified as force majeure, in accordance with the law and case law.
9. INTELLECTUAL PROPERTY
This Site or any part of this Site must not be reproduced, copied, sold or
exploited for commercial reasons without the express written authorization of
GLOV.EU
Generally speaking, all copyrights, trademarks and other distinctive signs and
property or intellectual property rights appearing on the Site, will remain the property
full and complete of GLOV.EU
The Client is therefore required to respect intellectual property rights and cannot
in no way use the brands appearing on the Site and on the Products where applicable,
or register a trademark which would be detrimental to the rights holder, unless otherwise provided
contractually contrary.
10. GUARANTEES AND LIABILITY
GLOV.EU undertakes to use confidential information of Customers only in the
framework of the operation of its Site.
For the smooth running of the order, the personal data collected will
the subject of computer processing, the Customer acknowledges having knowledge of it.
As such, information concerning him may be communicated to service providers
GLOV.EU techniques
Furthermore, GLOV.EU may apply technical means to obtain
non-personal information relating to Internet users and intended to improve the
features of the site, for example by tracking the number of visitors to certain
pages.
In accordance with the law of January 6, 1978 modified by the law of August 6, 2004, the Customer
has a right of access and rectification of personal data concerning him
appearing in the GLOV.EU files. Any request must be sent by e-mail to:
sklep@phenicoptere.com or by mail to the following address: INDICATE YOUR
ADDRESS
11. GENERAL PROVISIONS
11.1. Partial non-validity of a clause
If any of the stipulations of these conditions is declared null or not
enforceable by a competent court, it will be declared unwritten and will not result in
not the nullity of the others stipulations.
11.2. Update
These general conditions may be modified at any time and without
notice by GLOV.EU, the applicable conditions being those in force on the date of
order by the Customer.
These general conditions of sale are permanently accessible to
the following address: https://glov.eu/fr-fr/cgv
11.3. Applicable law - Competent court
These general conditions are subject to French law with regard to
the rules of substance as well as the rules of form. Any dispute must be the subject of a
prior attempt at amicable settlement.
In the absence of an amicable settlement, jurisdiction is assigned to the courts
competent.
You can contact GLOV.EU by telephone on 48 574 566 966